Terms & Conditions

Effective Date: 30-10-2024

Welcome to Eshopperia.com! By using our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, do not use our platform.

1. Acceptance of Terms

By accessing or using EShopperia.com, you affirm that:

1. You have read, understood, and agree to these Terms and Conditions.

2. You accept and agree to comply with our Privacy Policy.

3. You are of legal age to enter into a binding contract or are using the platform under the supervision of a parent or guardian who agrees to be bound by these terms.

2. Changes to Terms

We may revise these Terms and Conditions at any time to reflect:

• Changes in laws and regulations.

• Updates in business practices or services.

• Feedback from users or other stakeholders.

Revised terms will take effect immediately upon posting on the website, with the effective date clearly mentioned. Continued use of the platform constitutes your acceptance of the updated terms.

3. Role of EShopperia

EShopperia acts solely as a logistics service provider, enabling the shipment of products from sellers to customers.

Our Responsibilities:

1. Coordinating product delivery through trusted partners.

2. Offering tools for order tracking and delivery updates.

Exclusions:

1. EShopperia does not own, sell, or control any products listed on the platform.

2. Product disputes, including quality, authenticity, or warranty issues, must be resolved between customers and sellers.

4. Account Registration

To use EShopperia’s services, you may be required to register an account.

Requirements:

1. Provide accurate, up-to-date information, including your name, contact details, and payment information.

2. Secure your account credentials to prevent unauthorized access.

Customer Responsibility for Unauthorized Use:

• You are responsible for any unauthorized transactions performed through your account.

• Important Clause: If a transaction is conducted by a child under your account, and such a transaction results in financial loss, EShopperia will not be liable for refunds or compensation after the seller’s return period has expired. Ensure proper supervision over your account usage.

5. Product Information

Product details, images, and descriptions are provided by sellers, and while we strive for accuracy, EShopperia cannot guarantee the following:

1. Exact matches between product descriptions/images and received items.
2. Availability, pricing, or condition of products listed on the platform.

6. Order Acceptance and Cancellation

Orders placed through EShopperia are subject to acceptance by the seller.

Conditions for Seller Order Refusal or Cancellation:

1. Product unavailability.
2. Errors in product description or pricing.
3. Suspected fraudulent activity.

Customer Cancellation Rights:

• Orders may be canceled before processing begins. Once processing or shipping starts, cancellations are no longer allowed.

If a cancellation is initiated, eligible refunds will be processed within 7-10 business days.

7. Payment Terms

To complete a transaction on EShopperia:

1. You must pay the full amount displayed at checkout, including taxes and shipping fees.
2. Payments must be made via the methods provided, such as UPI, net banking, or credit/debit cards.

Unauthorized Transactions:

• Clause Reiterated: EShopperia will not be responsible for losses arising from unauthorized transactions, including those conducted by children.

8. Delivery Policy

EShopperia partners with delivery services to facilitate efficient shipping.

Delivery Timelines:

• Standard delivery time is 5 to 7 business days after order confirmation.
• Delays may occur due to unforeseen circumstances, such as weather, logistical issues, or external disruptions.

Customer Responsibility:

• Ensure the delivery address provided is accurate to avoid delays or failed deliveries.
• EShopperia is not responsible for delays caused by factors outside its control, including incorrect addresses or refusal to accept delivery.

9. Return and Refund Policy

Returns are governed by the seller’s policies. EShopperia provides logistical support but does not directly process product returns.

Conditions for Returns:

• Returns are accepted only under the following conditions:
  1. Wrong product delivered.
  2. Product damaged during shipment.
  3. Exceptional size issues (case-specific).

Return Requests:

• Requests must be initiated within the seller’s specified return period, generally 3 days from delivery.
• Products must be unused and in their original packaging, with proof of purchase included
• If product is found tempered or damaged due to customer’s negligence, there will be no refund entertained by the EShopperia or their Sellers.
• All the products during return must be return with their tags or documentation delivered to you.

10. Intellectual Property

All content on EShopperia.com, including text, images, designs, and logos, is the intellectual property of EShopperia or its licensors. Unauthorized reproduction, distribution, or modification of content is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

1. EShopperia disclaims all warranties related to its services, products listed, or seller performance.
2. EShopperia is not liable for:
   • Indirect, incidental, or consequential damages resulting from platform use.
   • Unauthorized account usage or financial losses caused by children or third parties, beyond the seller’s return period.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Delhi, India.

Dispute Resolution:

1. Initial disputes must be resolved through direct negotiation.
2. Unresolved issues will be referred to arbitration under the Arbitration and Conciliation Act, 1996.
3. Arbitration proceedings will be conducted in Delhi.

13. Contact Us

If you have questions, feedback, or require assistance, reach out via:

• Email: support@eshopperia.com
• Phone: +91 8076322673