Shipping & Cancellation Policy

Shipping Policy

Effective Date: 30-10-2024

At EShopperia, we strive to ensure that your products are delivered promptly and securely. This policy outlines the terms for shipping products facilitated through our platform.

1. Shipping Partners

We partner with trusted logistics providers to ensure timely and safe delivery of products from sellers to customers.

2. Shipping Timelines

• Standard delivery time: 5 to 7 business days from the date of order confirmation.
• Delivery timelines may vary based on factors such as:
  • Delivery location.
  • Seller availability.
  • External disruptions (e.g., weather, strikes).

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.
• Charges may vary based on product weight, dimensions, or delivery location.

4. Tracking Information

Once an order is shipped:

• Customers will receive a tracking ID via email or SMS.
• The tracking ID can be used to monitor the shipment’s status in real time.

5. Failed Deliveries

• If a delivery attempt fails due to an incorrect address or non-response from the customer, the order may be returned to the seller.
• In such cases, EShopperia reserves the right to deduct shipping charges from the refund amount before processing the remaining balance to the customer.
• Multiple failed delivery attempts will lead to order cancellation, and the customer will be informed accordingly.

6. Shipping Restrictions

• Delivery services are available within specified serviceable areas only.
• Certain products may have shipping restrictions due to size, weight, or regulations.

Cancellation Policy

Effective Date: 30-10-2024

We understand that plans change, and cancellations may be necessary. This policy explains the terms for canceling orders placed through EShopperia.

1. Order Cancellation by Customers

• Before Processing Begins:
  Customers can cancel their order before it is processed or shipped.

  • Cancellation requests must be submitted through our customer support or website account portal.
  • A full refund will be issued for cancellations made before processing begins.

• After Processing or Shipping:
  Cancellations cannot be accommodated once the order has been processed or shipped.

2. Order Cancellation by EShopperia or Sellers

We reserve the right to cancel orders in the following scenarios:

1. Product is out of stock.
2. Errors in pricing or product descriptions.
3. Fraudulent or unauthorized transactions detected.

In such cases, customers will be notified, and a full refund will be processed within 7-10 business days.

3. Refund for Canceled Orders

• Refunds for canceled orders will be credited to the original payment method.
• The refund timeline depends on the payment gateway or bank policies.

4. Failed Deliveries

• If a delivery attempt fails due to an incorrect address or non-response from the customer, and the order is returned to the seller, the shipping charges will be deducted from the refund.
• The remaining balance will be refunded to the customer.

5. Exceptions

• Orders containing perishable or custom-made products may not be eligible for cancellations.
• Cancellation terms may vary for bulk or special orders.