Privacy Policy

Introduction

Welcome to EShopperia! At EShopperia, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose data when offering logistics services to sellers and their customers. By using our services, you agree to the practices described in this Privacy Policy.

Our primary role is to act as a logistics service provider, helping sellers ship their products to customers efficiently and securely through our trusted delivery partners.

1. Information We Collect

To fulfill our role effectively, we collect the following types of information:

A. From Sellers

1. Business Information:

   • Business name, address, registration details, and contact information.
   • Tax-related details (if applicable) for invoicing or compliance purposes.

2. Shipping Data:

   • Product details, order numbers, and shipping preferences.

B. From Customers

1. Personal Details:

   • Name, shipping address, phone number, and email address to process deliveries.

2. Order Details:

   • Information regarding purchased products, such as descriptions, quantities, and values (required for shipping labels and delivery tracking).

C. From Delivery Partners

1. Logistics Data:
   • Tracking numbers, delivery status, and feedback on completed shipments.

D. Automatically Collected Information

To improve our logistics operations, we may collect:

• Device Information: IP addresses, browser type, and device identifiers when interacting with our platform.
• Usage Data: Logs on how sellers and delivery partners use our services, including timestamps, pages accessed, and technical errors.

2. How We Use Your Information

The information we collect is used exclusively for the following purposes:

A. For Sellers

• To enable order processing and generate shipping labels.
• To provide updates on the delivery status of shipped products.
• To handle disputes, product returns, and logistics-related queries.

B. For Customers

• To deliver products to your specified address in a timely manner.
• To communicate updates, such as shipment tracking and delivery confirmation.

C. For Internal Operations

• To enhance our logistics services and improve delivery times.
• To monitor performance and address operational issues with delivery partners.
• To ensure compliance with legal and regulatory requirements.

3. Information Sharing

We only share information when it is necessary to deliver our logistics services or comply with the law:

A. Delivery Partners

We share shipping labels, customer addresses, and contact details with our trusted delivery partners to facilitate deliveries.

B. Sellers

We provide sellers with relevant shipping and delivery updates, including proof of delivery or notifications about delays and returns.

C. Legal Compliance

We may disclose your information:

• To comply with legal obligations or respond to valid legal requests.
• To protect the rights, property, or safety of EShopperia, its users, or others.

D. Third-Party Service Providers

In limited cases, we work with third-party providers to assist with:

• Payment processing for logistics fees.
• IT support and platform security.
  These providers are bound by confidentiality obligations and must handle your information securely.

4. How We Protect Your Information

We take robust measures to ensure your data is secure, including:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Access Controls: Only authorized personnel have access to your information, based on role-specific needs.
• Regular Audits: Periodic reviews of our systems to identify and fix vulnerabilities.

While we strive to maintain the highest standards of security, no system is entirely foolproof. Therefore, we encourage users to report any suspected breaches immediately.

5. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example:

• Customer shipping details are retained until the delivery is completed or any disputes are resolved.
• Seller information may be retained for record-keeping and compliance purposes.

6. Your Rights and Choices

We respect your rights concerning your personal information. Depending on your location, you may have the following rights:

1. Access: Request access to the personal data we hold about you.
2. Correction: Update or correct inaccurate or incomplete data.
3. Deletion: Request the deletion of your data, subject to legal or operational constraints.
4. Objection: Opt out of specific uses of your information, such as receiving logistics updates.

To exercise these rights, please contact us at support@eshopperia.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance the user experience on our platform.
• Collect anonymized data for operational improvements.
  You can control cookies through your browser settings. Disabling cookies may impact certain functionalities of our website.

8. International Data Transfers

If you are accessing EShopperia from outside India, your information may be transferred to and processed in India. By using our services, you consent to such transfers, which are performed in compliance with data protection laws.

9. Third-Party Links

Our platform may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their practices. Please review their privacy policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be communicated through our website or email. We encourage users to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our services, please contact us:

• Email: support@eshopperia.com
• Phone: +91 8076322673
• Address: EShopperia, CW-59, First Floor, Sanjay Gandhi Transport Nagar, New Delhi, Delhi – 110042

Thank you for trusting EShopperia as your logistics partner.